FAQ
-
Is your company a factory or a trading company?
Shottglass is a glass manufacturer group. We have our own workshop and production equipment. we focus on the production and sales of building glass, decoration glass, and solar glass for many years.
-
How do you control the quality of your products in the processing？
This is a good question. We will arrange for the quality manager to monitor the whole production process from the first piece to the last piece. Thus, we can provide the best quality to our customers.
-
I only need a small quantity of products, can you produce for us?
We attach importance to every customer’s requirement and we will try our best to meet your needs, even it is a small order.
-
If I can't find the required product on your website, what should we do?
That is not a concerned issue. We can provide custom service for you, just give us your sample or tell us your ideas.
-
What about the lead time?
Considering the different products have different production processing, the general production lead time will be from 1 week to 3 weeks. If your product is a custom one, maybe it needs more than a week to match your design.
-
Can I customize the size of my glass products?
Most of the size is available in our factory, and we will cut it based on the size that you have provided to us.
-
If I received the broken goods or some pieces of the glass cracked, what should I do？
Just inform us and provide a picture of the broken goods, and we will pay for your lost after we confirm it.
-
What are your payment terms?
30% deposit before production and the balance payment before shipment.
